FAQS

Q. What is “encapsulation”?

A. Encapsulation is a new, innovative technology which cleans carpets very effectively and is environmentally friendly. If you are interested in learning more about encapsulation, there is an article on lovetoknow.com written by Michele Wanke. Click the link below to find out more:

http://cleaning.lovetoknow.com/Green_Encapsulation_Carpet_Cleaning_Products

Q. Do I have to do anything before you arrive?

A. We’d appreciate if you move any small objects and general clutter from the carpeted areas. If you’d like us to move the clutter for you, additional fees may apply.

Q. Do you move furniture?

A. Yes, we are able to move furniture; however, additional fees will apply depending on the difficulty and number of items. There are weight restrictions to comply with OH&S, and for insurance purposes; any electronic, expensive or fragile items should be removed by you.

Q. Can you remove spots and stains?

A. Yes, we attempt to remove spots and stains with powerful detergents; however, we cannot guarantee the removal of all spots and stains because factors such as the nature/type of the stain and how long the stain has been there will determine whether the stain is removable or not.

Q. Do I need to vacuum?

A. No, we pre-vacuum the area with a commercial strength vacuum cleaner which has hospital grade HEPA and allergen filters.

Q. Will the chemicals harm my pet(s)?

A. Green encapsulation technology is much safer to use around your pet(s), however it is still recommended that pets be relocated to a separate area of the house or outside during operation.

Q. How long will it take to dry?

A. Your carpets may take approximately 1 – 2 hours to dry, however humidity, air flow and the type of carpet fiber may affect drying times. We can also provide you with booties which will allow you to walk on your carpet immediately at no extra cost.

Q. How often should I have my carpets cleaned?

A. Carpets with minimal traffic should be cleaned once per year; however, for larger families or carpets with higher traffic, it is recommended that the carpets be cleaned every 6 months.

Q. Are you insured?

A. Yes, Eco-Green Carpet Cleaning is fully insured with Public and Products Liability Insurance from AAMI.

Q. Are quotes free?

A. Yes, both phone and on-site quotes are completely free, and there is no obligation.